We recently received this message in our Email from a past customer asking about spring replacement:
my neighbors spring broke on his garage door recently, and he got upset because he said the company that he was gonna have replace them tried to rip him off by having him do both at once. what gives? is that company right?”
We already replied to this customer, but we thought this could be an educational experience for everyone! No, that other company is not trying to ripoff our customer’s neighbor– In fact, to the contrary, that company was trying to do them a favor. Springs are nearly always installed at the same time, which means that they go through similar amounts of stress over their lifetime. What happens when one breaks, is that those stresses became too great. The other spring, which is also worn down, will likely break soon. So rather than have two different visits from a company (and two different purchases of a single spring), you can take advantage of a single service call and a discounted rate on two springs. A much better option for everyone involved!